+1 (869) 465-2521 | Ext. 3350 | 1550 | 2616 | 1642 | 2840   |     consumeraffairs@gov.kn
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Who We Are

The Consumer Affairs Department is the only agency with responsibility for consumer advocacy within the federation and falls under the umbrella of the Ministry of Trade Industry & Commerce. The CAD has been given the mandate of ensuring that the rights of consumers are promoted and defended, which is accomplished through:

  • Consumer Redress / Protection
  • Consumer Education
  • Consumer Research

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Quick Links

Empowering consumers to make informed decisions while fostering accountability

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Consumer Protection Law

Consumer Protection Law plays a crucial role in safeguarding the rights of consumers, ensuring fair trade, and preventing fraud. These laws...

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Fixed Penalties

Fixed penalties are predetermined fines imposed for specific offenses, allowing for swift enforcement of laws and regulations without the ne...

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Price Comparisons

Price comparison is a crucial tool that enables consumers to make informed purchasing decisions by evaluating costs across different sellers...

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Complaint Form

A complaint form is a vital tool that allows consumers to report issues regarding faulty products, unfair business practices, poor services,...

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Educational Resources

Educational resources play a crucial role in empowering consumers by providing them with knowledge on their rights, financial literacy, smar...

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Food Basket items

Food basket items are essential groceries that form the foundation of a balanced diet, ensuring affordability and nutritional adequacy for c...

Our Press Release & Updates

Our Blog

File and Track Your Consumer Complaints with Ease

We’re here to ensure your voice is heard and your rights are protected.

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Submit

Fill out the complaint form with all necessary details.

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Acknowledgment

Receive a confirmation email with your complaint ID.

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Investigation

Your case will be reviewed by our team.

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Resolution

We will contact you with the outcome or further steps.